Privacy & Cookies
Here at Fear The Ordinary we take very seriously the privacy of our customers, and we want to guaarantee customer the best services and shopping experience. This Priacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from [Fear The Ordinary.com] (the “Site”).
Personal information we collect
When you visit Fear The Ordinary, we automatically collect certain information about your device, including :
- Information about your web browser
- IP address,
- Time zone
- Some of the cookies that are installed on your device
- Operating systems
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:
- Name
- Billing address
- Shipping address
- Payment information (which payment method used for the payment)
- Email address
- Phone number.
We may collect statistical information about website traffic, sales and other usage related information which we may pass on to selected third parties. These statistics do not include any information which can identify you personally.
We also collect the data when you fill out the "Contact" form on the Site, such as name, surname, email address, the country in which you are located, the information you will provide us by filling in the "Message" field present in the " Contacts " and, if necessary, the order number of your purchase. In order to guarantee you the best support services and help.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, and with your consent, provide you with information or advertising relating to our products or services that might be relevant for you.
We may also use this information to customize how our website appears to you and to be able to offer a personalized shoping experience and in order to optimize the contents of our communications with you. Our main goal is to make the website and those communications more relevant to you.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to analyse, profile and monitor customer patterns so we can consistently improve our products and services and understand what may be of interest to you and other customers).
Your data are also collected for retargeting and advertising use.
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We use Shopify Mail as a provider for our email marketing comunications and we share with them the striclty necessaries data for a correct use of their services. We also use Google Analytics to help us understand how our customers use the Site and what are their preferences, demographics and psychographics-- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
In certain circumstances we may share your information with selected service providers who perform functions on our behalf such as fulfilling orders, processing payments, and carrying out promotional services or data management. As POD (Print-On-Demand) business we share your data with the company (Sosa Brothers GmbH and Brand Canyon - https://brandcanyon.de/datenschutz.html ) we have chosen to handle our product's creation and fulfillment,order despatch service and with any delivery company that we and Sosa Brothers GmbH may use from time to time. We may also share your information with other companies who assist us in promoting our products and services in order to provide you with enhanced customer services and/or share information about our products and services with you. In each case, we will only provide these companies with the information which they need to carry out their services and they will not be permitted to use the information for other purposes. They will only be allowed to use your information in the way in which we instruct them and as permitted by the Act. You also acknowledge and agree that in certain circumstances we may disclose personal information relating to you to third parties, for example, in order to conform to any requirements of law, to comply with any legal process, for the purposes of obtaining legal advice, for the purposes of credit risk reduction, to prevent and detect fraud and/or to protect and defend the rights and property of Fear The Ordinary.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Marketing
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
If you agreed to receive marketing comunications from us, you may always opt out at a later date. For email marketing you can opt-out by using the unsubscribe link which is included on all email updates, or by emailing newsletter@feartheordinary.com with “unsubscribe” in the subject line.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
For European Union citizen, Fear The Ordinary would like to make you sure you are fully aware of all your data protection rights.
Every EU user is entitled to the following:
The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: newsletter@gmail.com
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our Site, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org.
How do we use cookies?
Our Company uses cookies in a range of ways to improve your experience on our Site, including:
- Keeping you signed in
- Understanding how you use our Site
- Retaining your shopping history and use details of the products you have previously purchased to make suggestions to you for other products which we believe you will also be interested in
- Keeping a record of the articles on our Site that you have clicked on and use that information to target advertising on this website to you that is relevant to your interests, which we have identified based on articles you have read
- Sync our Site with our store provider, Shopify. All the cookies that shopify uses for guarantee the functionality of our site can be found here: https://www.shopify.com/legal/cookies
- We also use cookie related to the App that we installed through the Shopify App Store.
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
- Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
- Advertising – Our Company uses these cookies to collect information about your visit to our Site, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes.
- User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing thesecurity of the service.
- Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).
- Third party analytics cookies - We also use Google Analytics and Facebook Pixel to help measure how users interact with our website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with the website.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Any changes to our privacy policy will be comunicated here on, in some cases, by email.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@feartheordinary.com